The World Insurance Report 2015 (WIR2015) was launched on 26 February 2015. Capgemini and the European Financial Marketing Association (EFMA) conducted over 15,500 global customer surveys, across 30 insurance markets, and interviewed more than 150 insurance executives for the 8th edition of the report. Multi-year reflections are given on the insurers’ efficiency model and customer experience index. …
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